Retail Store Systems Administrator, Jacksonville, FL (Direct Hire)

Responsibilities:

  • Support hardware, network and applications in the Retail environment.
  • Deploy software upgrades, patches to related servers, applications and point of sale equipment.
  • Troubleshooting and resolving issues related to system applications, hardware and peripherals (printers, modems, firewalls, scanners, keyboards).
  • Track, monitor and solve technical, application or informational questions/issues in a timely, professional and accurate manner.
  • Analyze tickets/calls to find root cause, then follow through to full resolution
  • Ensure consistent and standardized Server / POS images are maintained and deployed.
  • Create and/or maintain clear documentation regarding all components of system, problems, changes and corrections according to Operational procedures.
  • Perform PCI security review and remediation.
  • Execute, maintain and create testing scripts.
  • Participate in assigned projects in support of technology and enhancements.
  • Identify inadequacies, inefficiencies and recommend solution.
  • Promote effective use of technology.

Requirements:

  • Minimum of 5 years of IT related experience in a retail/hospitality environment. (Retalix POS preferred)
  • Possess strong customer service skills, including the ability to handle challenging issues in a professional and courteous manner.
  • Working knowledge of troubleshooting network environments including Windows, TCP/IP, routers, switches, and connectivity.
  • Experience troubleshooting VPN and wireless issues.
  • Can work independently and in a team environment.
  • Excellent written/verbal communication and organizational skills; ability to multi-task and prioritize.
  • Knowledge of commonly-used Tech Support concepts, practices, and procedures.
  • Experience with IT ticket tracking systems
  • The candidate should also be familiar with automation using scripting or programming languages and able to leverage SQL when necessary.
  • Must have expertise in the following areas:  TCP/IP, DNS, DHCP, WINS, IIS, Active Directory
  • Must have expertise administering an Active Directory forest containing multiple domains
  • Must have expertise creating and managing Group Policy in a Microsoft Windows 20XX domain
  • Creation and deployment of standardized system images
  • Experience  supporting common Windows applications including, but not limited to Microsoft Office
  • Experience working with hardware and software vendors.
  • Experience troubleshooting and supporting OPOS applications
  • Experience with management of enterprise level virtualization technologies (VMware)

Please call Lee Shipman at Providence Technology Solutions (904) 512-6448.  Email Lee at lee.shipman@providencetechnologysolutions.com

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Lee Shipman is a Regional Vice President at Providence Technology Solutions.

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Posted in Direct Hire, Jacksonville FL, lee shipman, lee shipman charleston, providence technology, Providence Technology Solutions, Retail, Systems Administrator, VMware

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