IT Support Representative – Jacksonville, Florida

Providence Technology Solutions is looking for an IT Support Representative for one of our clients in Jacksonville, FL. This candidate will be hired permanently or in a contract-to-hire capacity.

Position Objective: Maintain and Monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation and end-user support tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. Complete application project-based work. Perform responsibilities in accordance with all company standards, policies and procedures.

Essential Functions:

  • Administers end-user workstations and supports end-user activities on a primarily Microsoft Windows-based local area network (LAN).
  • Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions
  • Installs, configures and maintains personal computers, Windows networks, file servers network cabling, and other related equipment, devices and systems; adds, upgrades and configures disk drives, printers and related equipment
  • Performs software and application installation and upgrades
  • Plans and implements network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users
  • Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties
  • Assists users in maximizing use of networks and computing systems
  • Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
  • Assists personnel of other departments as a computer resource
  • Provides computer orientation to new and existing staff members

Minimum Qualifications:

  • 1-5 years of networking experience or equivalent applicable work experience
  • 1-2 years help desk experience
  • Ability to communicate technical information to nontechnical personnel
  • Ability to install, configure and maintain personal computers, networks and related hardware and software
  • Knowledge of computer and network security systems, applications, procedures and techniques
  • Ability to identify and resolve computer system malfunctions and operations problems
  • Skill in organizing resources and establishing priorities
  • Excellent verbal and written communication
  • Ability to learn and support new systems and applications

Education and Experience:

  • High school Graduate
  • College degree in related field is a plus, but not required

Please forward resumes to or call Lee Shipman @ (904) 512-6448.

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Posted in Contract to Hire, Direct Hire, IT Contract, IT Staff Augmentation, IT Staffing, Jacksonville FL, Jacksonville Jobs, lee shipman, lee shipman charleston, providence technology, Providence Technology Solutions

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