Account Manager – Employee Benefits (Benefit Technology)

Lee Shipman & Providence Technology Solutions are hiring an Account Manager – Employee Benefits for a benefit technology vendor.  Our client is seeking to hire the candidates in a permanent capacity or as a contract-to-hire.  This role can be worked remotely.  See responsibilities and required experience below:

Responsibilities:

• Maintain relationships with clients
• Technical support, research, troubleshooting issues between software and users
• Interface and interact with vendors and business partners to solve client problems
• Client training
• Understand benefit plan summary data and translate plan summary information to define eligibility and enrollment rules.
• Work extensively with spreadsheet applications to collect and modify employee enrollment data
• Participate in meetings and conference calls as a vendor and client representative in the benefits administration process

Required knowledge, skills, and abilities:

• High aptitude to learn new and complex software applications
• 3+ years of Customer Service Experience
• Ability to train inexperienced users to use the software
• Intermediate to expert knowledge of Microsoft Excel
• Benefits administrations and enrollment experience, most commonly obtained by working in Human resources, the health / life insurance industry, or an insurance agency
• Outstanding communication skills, including verbal and written communication
• Ability to remain self-organized and self-prioritized in a busy work environment
• Ability to consistently meet important deadlines
• Meticulous attention to detail in work and quality and follow-through
• Success in roles primarily responsible for developing and fostering successful client relationships

Resumes can be forwarded to Lee Shipman at Lee.Shipman@ProvidenceTechnologySolutions.com.