Account Manager – Employee Benefits (Benefit Technology)

Lee Shipman & Providence Technology Solutions are hiring an Account Manager – Employee Benefits for a benefit technology vendor.  Our client is seeking to hire the candidates in a permanent capacity or as a contract-to-hire.  This role can be worked remotely.  See responsibilities and required experience below:


  • Maintain relationships with clients
  • Technical support, research, troubleshooting issues between software and users
  • Interface and interact with vendors and business partners to solve client problems
  • Client training
  • Understand benefit plan summary data and translate plan summary information to define eligibility and enrollment rules.
  • Work extensively with spreadsheet applications to collect and modify employee enrollment data
  • Participate in meetings and conference calls as a vendor and client representative in the benefits administration process

Required knowledge, skills, and abilities:

  • High aptitude to learn new and complex software applications
  • 3+ years of Customer Service Experience
  • Ability to train inexperienced users to use the software
  • Intermediate to expert knowledge of Microsoft Excel
  • Benefits administrations and enrollment experience, most commonly obtained by working in Human resources, the health / life insurance industry, or an insurance agency
  • Outstanding communication skills, including verbal and written communication
  • Ability to remain self-organized and self-prioritized in a busy work environment
  • Ability to consistently meet important deadlines
  • Meticulous attention to detail in work and quality and follow-through
  • Success in roles primarily responsible for developing and fostering successful client relationships

Resumes can be forwarded to Lee Shipman at

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Posted in Benefits Technology, customer service, Direct Hire, Employee Benefits, lee shipman, lee shipman charleston, providence technology, Providence Technology Solutions

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