Network Support Engineer: Jacksonville, FL (Contract to Hire)

Providence Technology Solutions is currently looking for a Network Support Engineer for a contract to hire position in Jacksonville, FL.
Responsible for the applications and databases technical support of client’s systems.  This person will also be required to perform network and server maintenance\troubleshooting including installations and configuration changes.

Duties and Responsibilities:

  • Ensure proper operation of all database and database servers (MSSql Server, MSAccess).
  • Ability to perform advanced database tasks, such as creating SQL statements for data exports/inserts, data manipulation and reports.  Microsoft SQL Server database management is a must.
  • Server and Domain Maintenance (Microsoft Technologies)
  • A good knowledge of the basic business flow as it pertains to the Information Technology
  • Participate in the troubleshooting and perform Helpdesk tasks for any issues or items required by operations or administrative staff.
  • Position will participate in the on-call rotation.  This is a small IT group which requires a technically broad range of  activities

Education and Work Experience:

  • Bachelor’s Degree in Information Technology or Science, or comparable experience
  • Experience with Microsoft SQL Server and MS Access
  • Experience with VMWare and remote services
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Posted in Jacksonville FL, lee shipman, lee shipman charleston, Providence Technology Solutions

SAS Developer: Jacksonville, FL

Providence Technology is seeking a Database Developer who is skilled in SAS programming and data science.  This position is a contract to hire opportunity working in a newly created Data Analytics department with a premier client. You will be a part of a team chartered to merge and mine large amounts of sales and business operations data to develop algorithms and production grade analytical solutions that drive critical business decisions.


  • Develop an analytical solution based on a working prototype. Expectation is that this solution be developed in SAS (Note: First 6 months will be almost 100% devoted to this and the analytics task).
  • Analytics (Regression, Clustering, Linear Programming).
  • An understanding of different data sources, their proper uses, and their limitations.
  • Cross-functional, internal and external consulting.
  • Ability to document statistical procedures and processes.
  • Stand up a production environment with this first solution in a way that can establish a strategic build up similar solutions with proper reapplication in the future.

Skills Required

  • 4 – 7 years of experience with programming languages like SAS, R and Python to write complex code and implement into a production environment, including development of macros. SAS experience required for the first analytical solution that is expected to be built. Must be able to develop independently and guide others within the development team.
  • Experience generating linear and/or logistic regression models. Must be able to generate complex analytic models on a large scale with no guidance. Must be able to guide others in the same.
  • Experience with Linear Programming and/or other optimization techniques. Must be able to generate complex optimization models on a large scale with no guidance. Must be able to guide others in the same.
  • Experience with clustering techniques. Must be familiar with various clustering techniques and able to implement them with limited guidance.
  • Experience with analytics using structured and unstructured data sources preferred.
  • Experience with enabling machine learning capabilities preferred.
  • Experience in the the Sales or Retail industries preferred
  • An understanding of different data sources, their proper uses, and their limitations. Must be able to identify data that is unclean and/or misapplied and must be able to recommend the proper methodology to fix any issues.
  • Excellent written and verbal communication skills that allows story telling. Must be able to clearly speak English and must be able to communicate very technical procedures to a non-technical audience.
  • Strong analytical and problem solving skills with the ability to collect, organize, analyze, and disseminate significant amounts of information residing in large datasets.
  • Ability to consult across various business functions to explain analytic functions and how they can be used to drive a business.
  • Intellectual curiosity is absolutely critical.

Education Requirements
Bachelor’s Degree required
Advanced Degree – Master’s or Doctoral in Data Science preferred

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Posted in Contract to Hire, Developer, lee shipman, lee shipman charleston, Providence Technology Solutions

Cloud Solutions Architect Manager – Contract in Jacksonville, FL


The IT Cloud Solutions Manager will lead the planning, design, and architecture of enterprise-level infrastructure and platforms related to cloud computing. Cloud computing is a model of IT deployment whereby a provider delivers an IT solution as platform virtualization (Platform as a Service, PaaS); or as an application to customers for use as a service on demand (Software as a Service, SaaS); or infrastructure/resources (Infrastructure as a Service, IaaS). Has significant experience in system architecture, design, development and has developed a broad and deep expertise in software, hardware, data structures, and communications technology across multiple platforms.


  • Lead creation of enterprise cloud strategy.
  • Lead / Create architectural artifacts supporting active initiatives in an agile environment.
  • Facilitate a collaborative approach to problem solving and make well-reasoned decisions.
  • Mentor peers and junior associates, with the desired outcome being a highly qualified and world-class IT organization.
  • Ensure standards are maintained, balancing consistency with flexibility to support business needs.
  • Establish principals, standards, reference architectures, and strategies.
  • Provide guidance for optimization of IT and business policies / procedures / processes.
  • Oversee delivery projects to ensure architectural compliance and success.
  • Create transitional architectural documents to aid in large and complex system planning and delivery.
  • Facilitate all management, development, maintenance and performance initiatives related to the systems assigned to this position.
  • Maintain an understanding of the systems assigned to this position.
  • Actively participate in vendor user communities and other professional organizations to remain current and forward thinking in trends and application of assigned systems.
  • Read technical journals, manuals and materials provided by vendors to learn about systems capabilities.
  • Maintain an awareness of industry and market best practices to generate ideas for ongoing systems improvements.
  • Support a strong business partnership focus throughout the department.
  • Other duties as assigned.


  • Bachelor’s degree from an accredited college, including or supplemented by 24 semester credits in computer science or a related computer field and four years of satisfactory.
  • 5+ years of industry experience.
  • Expert level knowledge of two or more top tier cloud systems (AWS, Azure, Salesforce, Oracle, etc.)
  • Computer software experience in computer systems design, development, and analysis.
  • A minimum of 5-7 years leading large scale architecture efforts for cloud deployments utilizing DevOps.
  • Cloud applications programming, database administration, systems programming, data communications, including one year in a project leader capacity or as a major contributor on complex projects.
  • Minimum of seven years of experienced designing, administering, and implementing software solutions.
  • Possess an outstanding record of professional experience that demonstrates progressive responsibilities and significant senior level management in a large-scale, complex Information Technology environment.
  • Must be strategic thinker, able to set expectations, deliver against those expectations, and provide IT leadership for the Company.
  • Equally significant qualifications include excellent leadership abilities and management skills with a proven record of strategic planning, functional transformation, change creation and management, budget and resource management, and personnel development.
  • Extensive knowledge of architecture principals for on premise and cloud environments.
  • Ability to communicate equally well with business and technical stakeholders.
  • Excellent organizational and project management skills; understanding of project management best practices.
  • Excellent oral and written communication skills.
  • Exposure / training / certification with Lean / Six Sigma process optimization.Cloud Solutions

Please call Lee Shipman (904) 512-6448

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.Net Developer Contract – Jacksonville, FL

Job Description
Full Life Cycle .Net Application developer who designs, modifies, develops, writes and implements web based and server based software.  Supports and/or installs software applications/operating systems.  Participates in the testing process through test reviews and analysis, test witnessing and certification of software.  Has knowledge of commonly used concepts, practices, and procedures within particular field.  Relies on instructions and pre-established guidelines to perform the functions of the job.  Can work under limited supervision, self-guided efforts and team collaboration.

Desired Qualifications:
The ideal candidate must be able to understand full life cycle from an architectural design stand point and to be able to make meaningful contributions based on his or her previous experience. The candidate must have meaningful experience with the technologies the team uses. New development experience is required.


  • 5+ years’ experience with .Net & C# web development
  • Demonstrable experience with MVC, JavaScript, XML, and HTML, CSS JQuery is required
  • Experience creating responsive browser based mobile and desktop UIs using tools as such as BootStrap, Foundation, Kendo UI, Angular, Knockout.
  • Experience with ElasticSearch, the concepts of document indexing and data caching is a huge plus
  • Demonstrable working knowledge of SOAP and Restful web services required
  • Experience working with MS SQL’s T-SQL and Oracle PL/SQL
  • Experience writing unit tests using Visual Studio
  • Solid understanding of Object Oriented analysis, design, and programming methodology
  • Experience in applying solid object oriented design principals, design patterns and following MS .Net coding standards.

Bachelor’s Degree in Computer Science, Information Systems or related field preferred

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Posted in .NET Developer, Jacksonville, Jacksonville Jobs, lee shipman, LeeShipman, Providence Technology Solutions

bswift Service Lines – Providence Technology Solutions



 The Providence Technology Solutions (PTS) team has over 13 combined years of experience working with the bswift platform.  Our team is proficient in many areas of the bswift platform including (but not limited to):

  • Best Fit
  • Ask Emma
  • Complex rate structures including, Defined Contributions, Community Rates, Credits and Surcharges, Rate Drivers and Filters
  • Billing Suite
  • Data Imports

 QA / Testing:

  • Test benefit enrollment sites and configurations including smoke testing, requirement verification testing, functional testing and user acceptance testing
  • Create client specific User Acceptance Testing scripts
  • Consult with clients on best practice configuration revisions during the testing phases to rectify any outstanding discrepancies
  • Perform additional retesting as necessary until configuration passes all phases of testing


  • Conduct client discovery sessions to gather configuration requirements
  • Build client sites based on requirements
  • Import all demographic census files to populate site
  • Import all benefit enrollment data when an open enrollment was not being conducted
  • Work with clients to create custom reports in the Report Center
  • Develop all end user documents including manuals, quick guides and system releases


  • End User Guides for all users – Top Dogs, HR Admins (Managers), Employees
  • Quick Guides for open enrollment
  • Requirement Document Suite
  • System Release Documentation as well as development of release strategy:
    • Evaluation of all of the changes rolling out with the release with recommendations for which items should be implemented
    • Development of a release update rollout strategy based on the final items
    • Modify the bswift release document to include only those items that are being rolled out such that the document could then be provided to employers
    • Update all relevant documents including the requirement and user guides with these changes

Open Enrollment:

  • Conduct client discovery to gather open enrollment change requirements
  • Update site configuration for OE changes
  • Site testing prior to OE as well as produce any client facing test scripts if necessary
  • Post open enrollment reporting
  • New hire rules
  • Term rules
  • Benefit class change rules
  • Rehire rules


  • Import weekly ACA accumulator imports for those not able to be automated.
  • Review ACA accumulator imports for error and report any corrections needed for automated imports to Client.


  • Develop EDI file feeds for medical, dental and vision using Feedbuilder including mapping specific client account structures to system design, establishing secure FTP connections to deliver files and testing files for enrollment discrepancies prior to moving the file into a Production environment
  • Facilitate file integration between bswift and other benefit vendors such as Flex and COBRA
  • Monitor vendor interfaces and troubleshoot integration issues
  • Monitor the Vendor Interfaces to ensure EDI files are being sent and received weekly and accurate data is transmitted
  • Work with EDI specialist and carriers on new file implementations during build, testing and deployment
  • Review carrier file reports, researching discrepancies and provide recommendations for data corrections

Please call Lee Shipman at (904) 512-6448 for more information.

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Posted in Benefit Platform Implementation, Benefits Administration, benefits platform implementation, Benefits Technology, bswift, Implementation, lee shipman, LeeShipman, Providence Technology Solutions, shipman

Configuration Analyst – bswift

Providence Technology Solutions is looking for consultants with 2+ years experience with the bswift platform. Desired areas of experience: Q/A. EDI, Testing, Configuration, & Implementation. These opportunities are remote and can be in a FT or PT capacity. The immediate need pertains to the Q/A and testing piece. Here are some bullets pertaining to the scope of work involved:

  • Review and test sites that are configured using the client requirement documentation
  • Provide feedback on the configuration regarding inaccuracy and testing failures and as well as solutions to correct the inaccuracies/failures
  • Develop client facing user acceptance testing scripts as well as setting up testing scenarios in the platform for those scripts
  • Evaluate the feedback and results of UAT and provide recommendations for final site updates.

Please email Lee Shipman at

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Posted in Benefits Administration, benefits platform implementation, Benefits Technology, bswift, lee shipman, lee shipman charleston, LeeShipman, Providence Technology Solutions

SVP of IT Operations (Virtual) – Preferably SE Region

The SVP of IT Operations and Infrastructure will lead the Network, Telcom, Application Delivery, and Data Center teams.  These teams are in turn led by VP-level IT management.  Initially, this individual will be responsible for leading the IT Operations for a highly transformational enterprise Program to consolidate several functioning production systems into a core suite of applications built on a common, integrated framework to unify the services offerings in our market.  Throughout the Program, the SVP  will have direct visibility, insight, and share talent selection authority with the CIO over the IT Operations teams within the core IT function.  The SVP will be responsible for the implementation of the business’s new core systems and the retirement and decommission of all legacy systems.

The successful candidate will be selected based on their ability to meet the objectives of the current role, and will also be considered a principle internal candidate as successor to the CIO role.  Therefore, the incumbent must possess, at a minimum:

  •  Executive presence at the corporate leadership level and experience with Board level interaction
  • Broad managerial experience in multi-billion dollar, multi-divisional organizations
  • Resiliency, agility, persistence, and courageous leadership to drive clarity out of ambiguity
  • IT operations, strategic planning, and vision as core competencies in leading enterprise IT functions


  • Identification, analysis and execution of partnerships and alliances within the organization to ensure business requirement alignment and process unification
  • Planning, staffing, and executing IT Ops programs to achieve organizational objectives
  • Identification of business implications associated with regulatory environment
  • Participating in all IT department leadership functions
  • Monitoring application development of the Legacy systems during the program construction phase and transitioning to lead those functions during the client transition phase
  • Mentoring, coaching, and counseling key IT resources into increasing levels of competency and contribution
  • Negotiating terms, conditions, and rates with 3rd party suppliers, vendors and partners
  • Some Travel Required.

Bachelor’s degree in Computer Science, CIS, or engineering is required.  A Master’s Degree in business or management disciplines is highly desired.


  • Candidate will have served as the head of IT Operations or the head of IT (CIO, CTO) in one or more businesses in a High Performance (CMM Level 3) IT function
  • Experience leading large, diverse, “build” IT functions
  • Excellent organizational and management skills
  • Communication of complex topics in simple, clear, and concise language
  • Ability to interact vertically and horizontally across the organization
  • Development and management of strong peer relationships across the organization
  • Strong analytical, mathematical, and interpersonal skills
  • Budgeting, planning, forecasting large capital investments and expense
  • Perform a lead role in IT Governance and the selection of high-value IT investments
  • The ideal candidate will have other complimentary skill sets including: information security, infrastructure, database design, voice and data networks, IT Operations, Service Desk, PMO administration, and data center management in their background and experience
  • Must thrive in a fast paced environment and be able to work independently and as a member of an executive team
  • Possess a drive to both set and constantly deliver High Performance goals
  • Vendor management and negotiations skills are essential, including both on and offshore 3rd party resource providers
  • The successful candidate must possess working knowledge of Microsoft  environments, Oracle database technologies,  data warehouse, BI and experience deploying, managing, and enhancing enterprise business applications and systems.

Please send resumes to

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Posted in IT, lee shipman, LeeShipman, Operations, providence technology, Providence Technology Solutions, Uncategorized

Technical Solutions Consultant – West Coast

Providence Technology Solutions is hiring a Technical Solutions Consultant on the West Coast with a leading voluntary benefits insurer.  This is a direct-hire opportunity and can be worked remotely.

Job Family Summary

This area supports the implementation of our clients’ products involving third party technology solutions.   The area supports the presentation of products for Customers then processes that data into policies and payroll deduction files. Supports the closing of the sale as well as implementation of our products on enrollment platforms, the processing of electronic data and the service of perpetual data files throughout the year.

Job Summary

This role supports delivery of electronic premium sales while ensuring operational effectiveness throughout the enrollment acquisition lifecycle into ongoing inforce administration. Manages client expectations by providing electronic sales solutions through the implementation of enrollment technology that enables client’s products to be enrolled on external proprietary enrollment systems.

Initiate activity based on a sales request and coordinate a diverse set of tasks with external business partners who include Employer, Broker, Enrollment Entity and Technology Vendor.  Also requires strong partnership with internal departments including New Business, Compliance, and Information Technology to facilitate the entire technical implementation process from product specifications, testing, data analysis, data processing and reporting.

Works in partnership with the Sales Leaders to market and deliver enrollment technology solutions to Employers and Brokers to influence the decision making process to award our client the business.  Primary focus is providing electronic enrollment solutions for large and mega cases (500+ employees).

Key Responsibilities
  • Oversees technical implementations of benefits programs with Employers and Vendors
  • Coordinate and perform system and data feed testing with Vendor, Employer Payroll and HR and complete data audits and pre-processing
  • Communicate product specifications to platform vendor supporting the Employer
  • Responsible for issue resolution for our customers with technical issues
  • SME for implementations utilizing Selerix
  • Support key enrollment technology distribution partner relationships
  • Participate in strategy sessions designed to identify, develop and deploy employer level enrollment strategies that drive sales growth, persistency and operational effectiveness.
  • Assess gaps in current enrollment strategy and implement systematic solutions to drive growth and achieve operational effectiveness.
  • Collaborates closely with internal business areas, field sales distribution, implementation, finance, compliance, underwriting, new business, customer service and IT, to effectively recognize and solve case level enrollment strategy issues.
  • Collaborates with these cross functional partners to drive sales revenue strategies, client retention and consumer persistency.
  • Provide technical expertise and guidance to field sales distribution, brokers and technology partners regarding enrollment strategies to support Allstate Benefits products
  • Support enrollment strategy planning initiatives with Field Sales Leaders and participate in finalist presentation meetings.
  • Excellent communication skills required to communicate with customers
  • 1 to 3 years experience in case set up for enrollment of employee benefits
  • Project management skills – 1 to 3 years experience managing multiple projects
  • Knowledge and understanding of the voluntary benefit enrollment process
  • Advance Knowledge of Microsoft SQL and Excel in order to manage data in the enrollment process
  • Bachelors preferred in the Computer Science or business related fields
  • Advance skills in data testing, auditing, analysis and reporting
  • Candidates must reside in Pacific or Mountain time zone


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Posted in Benefits Administration, Benefits Technology, Direct Hire, Employee Benefits, FT Position, lee shipman, LeeShipman, providence technology, Providence Technology Solutions, Remote, Voluntary Benefits

Project Manager II (Virtual Contract)

Providence Technology is currently hiring Project Managers for a large system implementation and long-term contract.  Must have previous healthcare insurance or third party administration experience and be able to work remotely.


  • Plans, conducts, and directs the implementation of a large scale, enterprise software implementation.
  • Partners with users to identify, evaluate, and develop solutions and procedures which are cost-effective and meet user requirements.
  • Understands content, processes and procedures associated with enterprise applications.
  • Applies functional business knowledge to design and customize solutions within insurance software platform that enable these functions.
  • May plan and execute unit, integration, and acceptance testing.
  • Drive project forward despite challenges


  • 5-10 years of experience in implementing multiple full life-cycle software systems.
  • Stated experience must also include strong PM Methodology experience.
  • Presenting and communicating business and technology requirements to C-level professionals, stakeholders, and development teams.
  • PMP certification preferred.
  • Strong knowledge of healthcare insurance claims systems and third party administration
  • Prefer experience and knowledge of HR BPO best practices and implementations.
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Posted in lee shipman, lee shipman charleston, Project Management, Project Manager, Providence Consultants, providence technology, Providence Technology Solutions

Project Manager Contract (Virtual) – HR BPO

Lee Shipman & Providence Technology Solutions are looking for a PM (HR BPO) to work on a 6-9 month engagement that can be worked virtually.


  • Responsible for managing/ recording detailed (end-to-end) project requirements (utilizing global HRBPO capture standards), constraints, and assumptions with stakeholders in order to establish the project deliverables, using standard global HRBPO capture requirement-gathering techniques against specific project delivery charter(s).
  • Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques in order to keep the project plan accurate, updated and reflective of authorized project changes.
  • Measure project performance using project management tools and techniques in order to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders.
  • Recommend and implement the approved actions and workarounds required to mitigate project risk events in order to minimize the impact of the risks on the project.
  • Align and schedule project resources, assigning individual responsibilities, enforcing accountability, developing and maintaining schedule to ensure timely completion of project.


  • Prior global HRBPO experience with Hewitt, Convergys, Northgate-Arinso, IBM, Accenture or ADP equivalent is a plus
  • Minimum 5 years project management experience
  • Minimum 5-7 years of experience within Global HRBPO practice
  • Minimum 3 global HRBPO (large scale/complex) taxonomy/mapping projects
  • Minimum 5 years of experience conducting/leading end-to-end taxonomy, HR process mapping engagements.
  • PMI certification optional

Please forward resumes to

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Posted in Contract, HR BPO, lee shipman, lee shipman charleston, LeeShipman, Project Management, Project Manager, Providence Consultants, providence technology, Providence Technology Solutions, Staffing, Virtual